Shipping Time

Most orders received before 2:00PM PST will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday. All orders must be shipped to physical business or residential addresses. FedEx will not ship to any P.O. Boxes. Your order may be cancelled if the shipping address is incorrect. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Root9 Ginseng or other parties is only as an estimate. However Root9 Ginseng ships its products via FedEx Ground with an expected delivery within 1-5 business days. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Shipments typically will arrive 1-3 business days to West Coast addresses and may take up 6 days in East Coast addresses.

Shipping Charges For Delivery Exceptions

Delivery is shipped via ground service in the Continental US only. Shipping may not be available in all areas and it subject to the delivery limitation.
FedEx Delivery Exceptions (wrong addresses): Customer agrees to pay additional fees per delivery exception (wrong or incorrect shipping address) if said information is provided in error by customer. Customer will be invoiced separately by Root 9 Ginseng Inc. either directly or through a Paypal invoice. Customer is not responsible for delivery exceptions caused by Root 9 Ginseng Inc. Package will be delivered upon payment of delivery exception fee.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.