Return Policy

Money Back Guarantee

If You are not satisfied with your product for any reason, We offer a 14 day money back guarantee on purchased product. If You are within the 14 day time period from the date of shipment shown on the packing list that was included with your order, you will be responsible to cover all shipping expenses required to return unused product or You will be refunded the full purchase price minus shipping charges.
CALL Customer Service at 866-836-1909 or email us at INFO@ROOT9.com to make the arrangements to return your order and request a refund.
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Merchandise must be returned within 14 days. Merchandise cannot have been worn, or washed.
Merchandise must have all tags attached.

Return shipping is paid by the customer for all orders.
Please send all return Items to:

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Refunds & Processing Time

Once we have received you package within the 14 day return policy, please allow 3-10 business days for your return to reflect into your banking account. You will be notified by email when the return has taken place.